Return policy

At De Novoo, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return or exchange in accordance with the policy outlined below.

1. Return Window

You can request a return within 5 days of receiving your order. Requests submitted after this period may not be accepted.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The product must be unused and unworn.
• The product must be in its original condition and packaging.
• All original tags must remain attached.
• The product must meet the return eligibility requirements specified in our policy.

3. Non-Returnable Items

The following items are not eligible for return:

• Accessories
• Sale items
• Gift cards
• Products that have already been exchanged once

Please review your order carefully before submitting a return request.

4. Exchange Policy

Exchange requests must be submitted through our official return and exchange portal. All exchanges are subject to product eligibility and availability.

Products that have already been exchanged once are not eligible for another exchange. Please check the return portal for the applicable exchange options and instructions.

5. Refund Policy

Approved returns are refunded in the form of store credit, rather than a refund to the original payment method.

Store credit is valid for one year from the date of issue and can be used toward eligible purchases on our website.

6. Return Processing Time

Once your returned item has been picked up and received for inspection, it will be checked to confirm that it meets our return conditions.

Store credit may take approximately 7–8 business days from the date of pickup to be issued, subject to inspection and approval.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order details and clear photographs of the product, where applicable, so our team can review your concern and guide you through the next steps.

8. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Visit our official Return & Exchange Portal.
2. Submit your request using the required order details.
3. Follow the instructions provided through the portal.
4. Keep your product ready for pickup in its original condition and packaging.

Please note that return requests must be initiated through the official portal. Requests made directly by phone or email are not accepted as a method of initiating a return.

9. Contact Us

If you have questions about our return and exchange policy or need assistance with an existing request, please contact us:

Email: denovoo435@gmail.com

We generally respond within 24 hours on weekdays and within 48 hours on weekends.

Thank you for shopping with De Novoo. We appreciate your trust and look forward to serving you again.