Refund policy

At De Novoo, we strive to provide the best shopping experience to our customers. Please review our refund policy below for details on how we handle returns and refunds.

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, CLICK HERE

Please note, we don't accept returns on call or E-mail, You need to generate it through the given button  above.

Issuance of Credit Note

Once the item has been successfully returned and inspected, the Store credit will be sent to the email address provided during your purchase. Please note that it may take up to 7-8 business days from the date of pick-up for it to be issued.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on Accessories ,sale items/gift cards/or items which has already been exchanged once.

All refunds are issued via Store Credit with a Validity of One Year.